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| (Getty image in Donelly, 2011) |
The experts all seem to agree that at this point, the bad news is best
delivered clearly and directly.
Guffey et al. suggest including an alternative or compromise if possible
- emphasizing what you CAN do (Guffey, M E, Rhodes, K, Rogin, P,
2010).
"While our rewards program does not offer free trips to the moon, you can choose from our wide range of terrestrial destinations."
Source:
Donnelly, Tim. (2011, January 14). How to deliver bad news to employees. Inc.com. Retrieved from http://www.inc.com/guides/201101/how-to-deliver-bad-news-to-employees.html
Guffey, Mary Ellen,
Rogin, Patricia,Rhodes, Kathleen. (2010). Business Communication: Process
and Product, 6th Canadian Edition. Toronto: Nelson Education.
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