Making bad news sound good is really about using an indirect
approach.
The news is delivered clearly but diplomatically and is prefaced with
a buffer (Guffey, M E, Rhodes, K, Rogin, P, 2010).
Source:
Guffey, Mary
Ellen, Rogin, Patricia,Rhodes, Kathleen. (2010). Business Communication:
Process and Product, 6th Canadian Edition. Toronto: Nelson Education.
No one likes bad news but it is part of life, we all have the take the good with the bad as much as we would prefer not too.
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